Thinfinity Workspace 7 Upgrade from Previous Versions Guide

How to Upgrade from Previous Versions

Doc Type: How-to
Product: Thinfinity Workspace
Version: 7 and above

This document will guide you through the process of upgrading to Thinfinity Workspace 7 from previous versions.

Key Factors to Consider Before Upgrading

Profiles and user configurations 

Thinfinity products are designed to save previous profiles and user configurations during the uninstall process. This means that if you have any profiles or configurations set up in a previous version of Thinfinity Workspace, it is safe to uninstall it. The saved profiles and configurations are stored in the Program Files and Program Data folders on the server and are compatible with each new version of Workspace that is released.


Web Aliases are a powerful feature that allows you to customize the logo and web styling of your RDP login page without modifying the original files. This is especially useful when upgrading to a new version of Thinfinity Workspace. Without Web Aliases, any changes you made to the files would be lost when the default files are replaced during the upgrade process.
To maintain your customizations, please make sure to use Web Aliases so that your landing page remains the same even after updating to a new version of Thinfinity Workspace.

Check web aliases compatibility between the versions of Thinfinity Workspace you plan to upgrade to avoid issues.

Thinfinity Workspace 7 comes with newer ways to create new themes and do white labeling. These can work together with web aliases. For more information on how to create a new Thinfinity Workspace theme, click here.


If you are migrating from a previous version to Thinfinity Workspace 7 or from another product, such as Thinfinity Remote Desktop, it's important to obtain a new license that is compatible with Thinfinity Workspace 7 before proceeding with the upgrade.
This will prevent any issues during the upgrade process. To obtain a new license, please contact our team. They will guide you through the process to ensure a smooth transition.

Best practices 

As a general consideration, we recommend that you test the latest release in a secure test environment before making any changes to your production scenario. This will allow you to make sure that everything works as expected before your end users are affected.

Upgrading Thinfinity Workspace

1. Obtain the latest Thinfinity Workspace installation file.
2. Execute the installation file.
3. Navigate through the Welcome Screen. Click Next.
4. In the Program Maintenance screen, select Remove and click Next.

5. On the next screen, confirm the uninstall by clicking Remove.
6. An information screen will then appear warning you to restart the computer when the uninstall is complete, click OK.

7. When the Thinfinity Workspace removal is complete, click Finish and restart the computer.
8. After restarting, execute the installation file again.
9. Navigate through the Welcome Screen. Click Next.
10. Read and accept the EULA agreement. Click Next.
11. You will be presented with three installation options. Select the installation type according to your previous installation. Then click Next.

All Components
This option is for a standalone installation. Both a Thinfinity Services and Gateway Services installation coexist on the same computer. This installation can also work together with others in a Scaling and Load Balancing configuration.

Broker and HTML5 Services
This option only applies if you are using a Scaling and Load Balancing configuration. A Thinfinity Services installation works with at least one gateway installation and one or more other Thinfinity Services installations.

Reverse Gateway Only
This option applies only if you are using a Scaling and Load Balancing configuration. A Gateway Services installation works together with two or more Thinfinity Services installations.

12. Specify the destination folder and click Next.

13. Click Install to begin the installation process.
14. When complete, click Finish to exit the installation wizard.

15. Open the Thinfinity Workspace Configuration Manager from the Start menu and verify that your configuration has been preserved.

By following the steps outlined in this guide, you can ensure a smooth transition and keep your previous customizations and configurations.
If you have any further inquiries or need additional support, please do not hesitate to reach out to us. Our team is always available to help address any questions or concerns you may have.

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