Enhancing Remote Desktop Experience with Thinfinity Workspace: Video and Audio Setup Guide

Enable Real Time Audio and Video

Introduction

This document will walk you through the steps of using Thinfinity® Workspace to forward video and audio over Remote Desktop Protocol (RDP) connections. Enabling video and audio transmission over RDP connections is critical for delivering a complete and cooperative remote desktop experience.
For this procedure, some of the configuration must be done only on the remote computer, some on both, End User and Remote Computer, and some on the Thinfinity Workspace Web Manager.

Configuration Only on the Remote Computer

RDS role Setup on Windows

In case the remote computer is running Windows Server 2019/22 you should install the Remote Desktop Services role.

To install Remote Desktop Services role on the Remote Computer following these steps:
  1. On the search bar, type server manager. Open the Server Manager.

  2. Once opened, click Add roles and features.




  1. On the Before You Begin page, click Next.

  2. Now, on the Installation Type page, make sure Role-based or feature-based installation is selected.  Then click Next.

                               


  1. Next, on the Server Selection page, select the server on which you want to install the role, and then click Next.




  1. On the Server Roles page, select Remote Desktop Services and click Next.




  1. Now, on the Features page, just click Next.

 


  1. Click Next again in the Remote Desktop Services page.




  1. On Role Services, select:

  2. Remote Desktop Session Host.

  3. Remote Desktop Virtualization Host, then click Next.

 


After that, the Add Roles and Features Wizard will display. Just click on Add Features.

 


  1. Now, click Install to add Remote Desktop Services role.



  2. When the installation is finished, click Close, and then close the Server Manager window.
Alert
IF the remote computer is running Windows 10/11 you should enable Remote Desktop.

How to Enable Remote Desktop

Enable Remote Desktop on the Remote Computer following these steps:
  1. Click Start and open Settings.
  1. Then scroll down to Remote Desktop and open it.




  1. On the Remote Desktop area, set the switch to On. When done, close the window.




Configuration on Both, End User and Remote Computers

Camera and Microphone Access Setup on Windows

Allow Camera Access on Windows at both sides (End User and Remote Computer).
  1. On the Search Bar type Camera Privacy and select Camera Privacy Settings.
  1. Then, on the Camera privacy settings page, Camera Access should be set to On. If it is Off, click Change and switch it to On.
  1. Below, do the same with the options Allow apps to access your camera and Allow desktop apps to access your camera. When finished, close the settings window



Warning
Important: Remember to make these changes on both computers (end user & remote).

How to Allow Microphone Access on Windows 

Allow Microphone Access on Windows at both sides (End User and Remote Computers) following these instructions:
  1. On the Search Bar type “Microphone Privacy” and select Microphone Privacy Settings.
  1. Then, on the Microphone privacy settings page, Microphone Access should be set to On. If it is Off, click Change and switch it to On.


  1. Below, do the same with the options Allow apps to access your microphone and Allow desktop apps to access your microphone. When finished, close the settings window.



Warning
Important: Remember to make these changes on both computers (end user & remote).

Allow Camera and Microphone Access on the Browser Configuration

Allow Camera and Microphone Access on the browser at both sides (End User and Remote Computer) following these steps:
For this guide we will use Google Chrome browser. 
  1. Open Chrome, click the three dots on the right side of the URL bar and then click Settings.
  1. Once in Settings, select Privacy and security, and on the right pane select Site settings.


  1. Now, select Camera.



  1. Here, select the webcam you will use and click on Sites can ask to use your camera option.



  1. Now, click again Privacy and security on the left pane. Then on the right pane, select Site settings.


  1. Here, click on Microphone




  1. Here, click on Sites can ask to use your microphone option. Then close the settings tab.




Alert
Important: Remember to make these changes on both computers (end user & remote).

Configuration on Thinfinity Workspace Portal

To enable remote sound follow these steps:
  1. Open the browser, navigate to Thinfinity Workspace Portal and Sign In to your account.

  2. Remember that the binding used to connect to the Thinfinity Workspace Server must be Secure (HTTPS) for this setup to function properly.

  3. Once signed in, select the Access Profile you want to configure by clicking the three dots on the top right of the icon, then click Edit.

  4. Remember that the protocol for the access profile must be RDP for this setup to function properly.

 


  1. Once on RDP Settings, scroll down and open the Resources tab. Then, set to On the Enable Remote Sound switch and click Save.

  2. You must refresh the Portal for the changes to apply.

 


The first time you use this feature, browsers on both sides (end user and remote computers) may ask for permission to use the camera and/or microphone. Once permission is granted, you will need to refresh the page for the changes to take effect. Now you are ready to use the end user camera and microphone on the remote computer. 

Conclusion

In conclusion, this document has provided the knowledge and steps required to forward video and audio over an RDP connection through Thinfinity Workspace, covering Windows, browser, and Thinfinity configuration.
Enabling multimedia transmission within your remote desktop sessions is essential for a more immersive and collaborative experience.
If you have any further inquiries or need additional support, please do not hesitate to reach out to us. Our team is always available to help address any questions or concerns you may have.

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